FAQ

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¤ Q1. Why Sinoptix?
Prism, windows, lenses, beam splitters, wave plates, doublets, toroid lenses, molded glass, blown glass, colored glass, and much more can be provide by Sinoptix.
An international team follows every step, from analyzing the technical drawings, production, quality control, and ensuring safe delivery to your overseas facilities.
We are a partner for all your optics and glass requirements.
¤ Q2. How can you help me with my project?
Sinoptix’s long-term experience, network, and technical expertise allow us to act as your reliable optical partner in China. Offering flexible solutions, Sinoptix ensures your project is managed problem-free.
¤ Q3.What components can Sinoptix Provide?
Sinoptix specializes in contract manufacturing of optics and glass via our audited suppliers. This means we can manufacture a broad range of components for your needs. For more detailed information, download our specification sheets or send us your request, and we will offer you a solution.
¤ Q4. Does Sinoptix have a Brochure?
Yes, Sinoptix does have a brochure. It’s available on our contact page for download, or simply click the Brochure button here to immediately start the download.
Brochure Spec sheets
¤ Q5. What are your lead times?
Lead times vary depending on projects, difficulties, and complexity of the components; however, for standard glass components, delays can be around 10 days. For more complex requests, depending on mold requirements, 30 days must be taken into account.
¤ Q6. When will I receive my quote?
All requirements are different, but after all specifications are clear, quotes can be provided within 3 to 5 working days after Sinoptix has successfully negotiated the most adequate price and selected the best-suited factory for your project.
¤ Q7. What are your delivery terms?
Most factories delivery free on board (FOB); however, Sinoptix organizes delivered at place (DAP) and delivered duty paid (DDP) shipment, which means we organize the pickup, packaging, transport, and customs clearances to your worldwide facilities.
¤ Q8. Where can I send my request for a quote?
Feel free to send your request for a quotation via our online form in the contact tab with your drawings, specifications, and minimum order quantity (MOQ). We will get back to you shortly. If a temporary technical problem arises, you can also send your specifications and drawings to contact@sinoptix.fr.
¤ Q9. Are you a Chinese company?
Our worldwide headquarters are in Namur, Belgium. However, our operational offices are based in Shanghai, where we handle day-to-day requests.
Our company’s status is WOFE, meaning that we benefit from the same perks as local companies and can submit local VAT invoices. We speak English, French, German, and Chinese for a better understanding of your project and its management.
¤ Q10.Can I visit Sinoptix facilities?
Sinoptix welcomes customers to visit its operational office in Shanghai.
Contact us directly to set up an appointment, and we will schedule supplier visits according to your project needs. Pickup arrangements and other requirements can also be organized upon request.
¤ Q11. What industries does Sinoptix specialize in?
Sinoptix is involved in most industries, including automotive, aeronautics, railway, military, telecommunications, and medical. However, Sinoptix is not always aware of products’ final application or end application.
¤ Q12. What about my IP protection in China?
Safeguarding confidential information and the signing of non-disclosure agreements (NDAs) with customers and suppliers is a common practice with Sinoptix, allowing you to keep your mind at rest. After project completion, all confidential information is returned to the customer.
¤ Q13. Can you do prototypes?
Yes, prototyping and sampling is possible with Sinoptix. It’s usually a stage of our cooperation process.
¤ Q14. How do I save money with Sinoptix?
With over a decade of experience, Sinopix has access to exclusive suppliers with exclusive price advantages. This allows us to offer our clients an average saving from 20-40% on their requirements.
¤ Q15. Who are your clients?
Sinoptix works with a large number of small and medium-sized enterprises (SMEs) worldwide, ensuring a smooth running of their overseas requirements, and also with larger companies who lack flexibility due to their large structure. For more detailed information, don’t hesitate to ask us, and we will provide references.
¤ Q16. What kind of issues does Sinoptix help me avoid when working with China?
Sinoptix allows you to avoid the entire supplier search and auditing process, potential cultural misunderstandings, and business-related issues that can occur. Sinoptix provides you with competitive prices and, flexible quantities and conducts quality assessment reports, saving you considerable costs, time, and stress. It’s like having your own operational office directly in China.
If you did not find the answer to your question, send us an email and we will answer as soon as possible.

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